REQUIRED FORMS
Downloadable Forms
Access essential legal documents, including the Confidentiality & Liability form, Financial Agreement form, and the Informed Consent form. These forms are crucial for ensuring mutual understanding and agreement before beginning any sessions with Heidi. If you need any help, please contact Heidi directly.
01
Confidentiality & Liability E-Form
Specifies confidentiality terms and legal responsibilities before and after all EFT sessions.
02
Financial Agreement E-Form
Details payment policies, including advance payments, package discounts, and cancellation fees.
03
Informed Consent E-Form
Details EFT’s approach, benefits, limitations, and client’s rights and responsibilities.
TRANSPARENCY
Legal Notice
Clients are encouraged to familiarize themselves with these documents by clicking on the respective tabs below. Each tab contains the full text of the corresponding policy or agreement. It’s important to note that all policies and documents are subject to change as Heidi Anne Diamond, operating as Redefining Wellness, continuously strives to improve services and adapt to evolving legal requirements, reflecting her commitment to serving clients equally and ethically. Periodic checks of this page are recommended.
In the event of significant changes, Heidi will communicate these directly to clients via email and through a banner or news update embedded on the homepage. This commitment extends to both Canadian and international clients, while maintaining compliance with applicable laws and regulations. For any questions or concerns regarding these legal documents or policies, please contact Heidi Anne Diamond directly at redefiningwellness@gmail.com or use the “Contact Heidi” form under Client Support page.
- Terms of Service/Use
- Privacy Policy
- Professional Services Agreement
- Telehealth Consent
- Social Media Policy
- Video and Photo Release
- Professional Disclosure Statement
- General Legal Provisions
Introduction and Acceptance of Terms
Welcome to Redefining Wellness by Heidi Anne Diamond, BScN, Clinical EFT Practitioner.
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE.
Heidi Anne Diamond, operating as Redefining Wellness (“Redefining Wellness”), owns and operates this website and any other web services or products offered by Redefining Wellness now or in the future, including, but not limited to, its related social media platforms. By accessing, using, downloading, viewing this website, or any of its services, products, programs, resources, or Content (defined below), (collectively, the “Site”), you hereby consent and agree to these terms and conditions (“Terms of Use”). The Terms of Use and Privacy Policy (please see here) (collectively, the “Terms”) govern your use of the Site, and other free materials and resources provided by the Site, and any other services or products made available on this Site (collectively, the “Services”). These Terms constitute a legally binding agreement made by and between Heidi Anne Diamond (operating as Redefining Wellness) and the user of this Site (personally and, if applicable, on behalf of the entity for whom you are using the Site; collectively, “you”).
BY ACCESSING OR USING ANY PART OF THE SITE, PRODUCTS, OR SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS, WHICH CONTAIN A TERMS OF SALE AGREEMENT, AN ARBITRATION AGREEMENT, A WAIVER OF CLASS-ACTION RIGHTS, AND LIABILITY LIMITATIONS.
If you do not agree to these Terms and to follow all applicable laws, then please cease access or use of the Site and Services immediately.
If you have any questions about these Terms, please contact us by email at: redefiningwellness@gmail.com.
If you access any Redefining Wellness Site on a social media network (such as, without limitation, Facebook, Twitter, Instagram, or Pinterest), you also consent to and agree to abide by the terms and conditions of that social media network.
Eligibility and Account Information
Eligibility: To use the Site, you must be at least 18 years of age and legally capable of entering into binding contracts. While Redefining Wellness offers services to clients of all ages, only individuals 18 years or older may create an account and agree to these Terms. If you are under 18 and wish to use Redefining Wellness services, your parent or legal guardian must create an account, agree to these Terms on your behalf, and supervise your use of the services. By using the Site on behalf of a minor or any other third party, you represent that you are an authorized representative of that party and that your use of the Site constitutes that party’s acceptance of these Terms. If you have been previously prohibited from accessing the Site, you are not permitted to do so.
Account Information: If you create an account, you must provide true, accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account and password. You accept responsibility for all activities that occur under your account. Your account is non-transferable and may not be sold, combined, or otherwise shared with any other person. Any violation of these Terms, including failure to maintain accurate account information, may result in immediate termination of your account at Redefining Wellness’s sole discretion. When you register with Redefining Wellness and/or this Site, you expressly consent to receive notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, and other correspondence from Redefining Wellness.
Feedback: If you send comments or suggestions about the Site to Redefining Wellness, including but not limited to notes, text, drawings, images, designs, or computer programs, such submissions shall become and remain the sole property of Redefining Wellness. No submission shall be subject to any obligation of confidence on Redefining Wellness’s part. Redefining Wellness shall exclusively own all rights to (including intellectual property rights) and shall be entitled to unrestricted use, publication, and dissemination of all such submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Content on the Site (Including Intellectual Property Rights)
Intellectual Property Rights: You agree that the Site itself, as well as all content, photographs, sound or videos, media, images, formulas, graphics, webinars, training materials, products, podcasts, services and/or other information and materials, and selection and arrangements thereof is copyrighted work under the Copyright Act of Canada, applicable international copyright laws, and copyright laws of other jurisdictions as relevant, and is the property of or licensed by Redefining Wellness, made available on the Site or any information, materials, and content transferred via a downloadable file or link by Redefining Wellness or other third parties (collectively the “Content”). All trademarks, service marks, and trade names (collectively, the “Marks”) are trademarks or registered trademarks of and are proprietary to Redefining Wellness or other respective owners that have granted Redefining Wellness the right to use such Marks.
Redefining Wellness’s collection, use, and disclosure of personal information is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws, as well as relevant international data protection regulations where applicable to international clients.
Subject to your compliance with these Terms, Redefining Wellness hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access, view, and use the Site solely for your personal purposes and non-commercial use, and as otherwise intended. Redefining Wellness reserves the right to monitor the Services and Content for the purpose of determining that your usage complies with these Terms.
You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or Content on the Site in whole or in part, other than as necessary for your own personal non-commercial use, without Redefining Wellness’s written consent. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of Redefining Wellness, as well as other authors who created the materials, and may be subject to monetary damages and penalties.
This Site and its Content are currently only available in English. By using this Site, you acknowledge and agree that all communications and transactions with Redefining Wellness will be conducted in English.
If you are accessing this Site from outside of Canada, you acknowledge that you are doing so at your own risk and are responsible for compliance with local laws in your jurisdiction. While the information on this Site is intended primarily for residents of Canada, Redefining Wellness welcomes international clients and strives to comply with relevant international laws and regulations.
Third-Party Content: The Site contains Content that Redefining Wellness creates and may also include Content provided by third parties. Redefining Wellness does not monitor, endorse, or accept liability for any third-party content. There may be some inadvertent inaccuracies or errors in the content, and Redefining Wellness does not guarantee the accuracy, integrity, completeness, or quality of the content on the Site or located at third-party URLs that may be posted on the Site. Redefining Wellness is not responsible for the content on any linked site or any link contained in a linked site. Redefining Wellness does not endorse or accept responsibility for the content of such third-party sites.
Third-Party Services: Third parties may offer their services directly to you through the Site. In such cases, you may be required to agree to the third party’s terms of service and/or privacy policy to use the service. Redefining Wellness will not be liable in any way for the acts or omissions of such third party, their terms of service or privacy policy, their failure to adhere to their terms of service or privacy policy, or any loss, damages, liability, or expenses (including attorneys’ fees) that you may incur arising from or related to such third party’s services or products.
Copyright Infringement: Redefining Wellness respects the intellectual property rights of others and complies with Canada’s Notice and Notice regime as outlined in the Copyright Act. Redefining Wellness also strives to adhere to similar copyright protection measures in other jurisdictions where its international clients reside.
Any disputes arising from your use of this Site, or its Content will be governed by and construed in accordance with the laws of Edmonton, Canada, without giving effect to any principles of conflicts of law. However, Redefining Wellness acknowledges that its international clients may have additional rights under their local laws, and it will respect those rights to the extent required by applicable law.
User Conduct and Prohibited Activities
Prohibited Conduct: You agree not to copy or imitate the appearance, design, or style of the Redefining Wellness Site or any Content. The technology and software underlying the Site, and the Services are the property of Redefining Wellness, its affiliates, and/or its business partners.
You agree that you will not use the Site or its Content to take any of the following actions:
• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of Redefining Wellness, Heidi Anne Diamond, or any other person or entity;
• Use the Service, Site, or Products commercially without express written permission from Redefining Wellness;
• Reverse engineer, decompile, tamper with, or disassemble the technology used to provide the Services, Site, or Products (except as and only to the extent any foregoing restriction is prohibited by a non-waivable provision of applicable law);
• Interfere with or damage the Services, Site, Products, or underlying technology;
• Impersonate or misrepresent your identity or affiliation;
• Attempt to obtain unauthorized access to the Services or Site;
• Violate, misappropriate, or infringe a third party’s intellectual property or other rights, or any social media platform terms;
• Violate any law, rule, or regulation of Canada or your local jurisdiction;
• Transmit executable programming or corrupted files of any kind, including viruses, spyware, trojan horses, malware, or any other similar software or programs that may damage or adversely affect the operation of another person’s computer, the Site, software or hardware, third-party websites, or telecommunications equipment;
• Falsify or delete any author attributions, legal or other proper notices, or proprietary designations or labels of the origin or source of software, posted or contributed content, or other material;
• Engage in any illegal activities;
• Use the Site or Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Site or Services;
• Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site;
• Use any manual process to monitor or copy any of the material on the Site or for any other unauthorized purpose without Redefining Wellness’s prior written consent;
• Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
Use of the Site is subject to existing laws and legal processes of Canada and other applicable jurisdictions. Nothing contained in these Terms will limit Redefining Wellness’s right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of the Site.
Redefining Wellness reserves the right to terminate or suspend your access to all or part of the Site, without notice, for any conduct that Heidi Anne Diamond, in her sole discretion, believes to be in violation of any applicable law, these Terms, or is harmful to the interests of another user, a third-party, or Redefining Wellness.
Types of Information Collected
The following provides examples of the type of information that Redefining Wellness collects from you, how this information is used, and Redefining Wellness’s interest in using that information.
Redefining Wellness collects the following types of information:
• Account Registration: Redefining Wellness collects your name, email address and contact information when you create an account to use Redefining Wellness Products and/or Services. Redefining Wellness has a legitimate interest in providing information to you to provide the Products and/or Services.
• Subscriber Information: Redefining Wellness collects the name, email and contact information of subscribers and their affiliated organizations with whom Redefining Wellness may interact. Redefining Wellness has a legitimate interest in contacting subscribers and communicating with them concerning normal administration.
• Cookies and First-Party Tracking: Redefining Wellness uses cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. Redefining Wellness has a legitimate interest in making the website operate efficiently.
• Cookies and Third-Party Tracking: Redefining Wellness participates in behavior-based advertising, which means that a third party uses technology (e.g., a cookie) to collect information about your use of the website so that they can provide advertising about products and services tailored to your interests on the Redefining Wellness website, or on other websites. Redefining Wellness has a legitimate interest in engaging in behavior-based advertising.
• Email Interactions: If you receive email from Redefining Wellness, certain tools are used to capture data related to when you open the message, click on any links or banners. Redefining Wellness has a legitimate interest in understanding how you interact with communications to you.
• Feedback/Support: If you provide feedback or contact Redefining Wellness for support, your name and e-mail address will be collected, as well as any other content that you send, in order to reply. Redefining Wellness has a legitimate interest in receiving, and acting upon, your feedback or issues.
• Mailing List: When you sign up for one of the Redefining Wellness mailing lists, your email address or postal address is collected. Redefining Wellness has a legitimate interest in sharing information about the organization.
• Mobile Devices: Redefining Wellness collects information from your mobile device such as unique identifying information broadcast from your device when visiting the website. Redefining Wellness has a legitimate interest in identifying unique visitors, and in understanding how users interact on their mobile devices.
• Payments: Redefining Wellness collects your name, billing address, shipping address, e-mail address, phone number, and payment information when you subscribe to Products and/or Services. This information is used to perform the contract to provide you with Products and/or Services.
• Website Interactions: Redefining Wellness uses technology to monitor how you interact with the website. This may include which links you click on, or information that you type into online forms. This may also include information about your device or browser. Redefining Wellness has a legitimate interest in understanding how you interact with the website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. Redefining Wellness also has a legitimate interest in detecting and preventing fraud.
• Web Logs: Redefining Wellness collects information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. Redefining Wellness has a legitimate interest in monitoring networks and the visitors to the website. Among other things, it helps understand which services are the most popular.
• Health and Wellness Information: Given the nature of Redefining Wellness services, information related to your health and wellness goals, concerns, and progress may be collected. This sensitive information is collected only with your explicit consent and is used exclusively to provide and improve services to you.
In addition to the information that Redefining Wellness collects from you directly, information about you may also be received from other sources, including third parties, partners, affiliates, or publicly available sources.
Use and Processing of Information
Redefining Wellness uses the information collected for various purposes, including:
• To identify you when you visit the website.
• To provide services, including wellness consultations, coaching sessions, and educational content.
• To improve service offerings.
• To streamline the payment process.
• To conduct analytics.
• To respond to inquiries related to support, employment opportunities, or other requests.
• To send promotional materials, including information relating to services or promotions.
• For internal administrative purposes, as well as to manage relationships.
• To create and manage your account, including verifying your identity and contact information.
• To analyze and improve services, develop new features, and enhance user experience.
• To comply with applicable laws, regulations, and legal processes.
• To detect, prevent, and address technical issues, fraud, or other illegal activities.
Although the sections above describe the primary purpose in collecting your information, in many situations Redefining Wellness has more than one purpose. For example, if you book a wellness consultation, Redefining Wellness will collect your information to perform the contract with you, but your information is also collected because Redefining Wellness has a legitimate interest in maintaining your information after your consultation is complete to quickly and easily respond to any follow-up questions about your wellness plan. As a result, the collection and processing of your information is based in different contexts upon your consent, the need to perform a contract, obligations under law, and/or Redefining Wellness’s legitimate interest in conducting business.
The use and processing of your information are based on one or more of the following legal grounds:
• Your consent
• The necessity to perform contractual obligations
• Compliance with legal obligations
• Redefining Wellness’s legitimate interests in conducting business, improving services, and protecting legal rights
Specific Wellness Service
Some of Redefining Wellness’s services may involve the collection and processing of more sensitive personal information, such as detailed health information or wellness goals. This information is used exclusively to provide personalized wellness services, including but not limited to nutritional advice, fitness plans, or holistic health consultations. Redefining Wellness processes this sensitive information only with your explicit consent and in accordance with applicable health information privacy laws.
Sharing of Information
Redefining Wellness respects your privacy and is committed to protecting your personal information. Redefining Wellness does not sell, rent, or trade your personal information to third parties for their marketing purposes.
However, Redefining Wellness may share your information in the following circumstances:
• Service Providers: Redefining Wellness shares your information with service providers. Among other things, service providers help to administer the website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of Services. These providers have access to your personal information only to perform these tasks on behalf of Redefining Wellness and are obligated to protect your information.
• Legal Requirements: Redefining Wellness may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. Redefining Wellness may also share your information in order to establish or exercise rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of Redefining Wellness policies.
• Business Transfers: If Redefining Wellness is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. Redefining Wellness will notify you via email and/or a prominent notice on the website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• Affiliates and Acquisitions: Redefining Wellness may share information with its affiliates (e.g., parent organization, sister organization, joint ventures, or other organizations under common control). If another organization acquires, or plans to acquire, Redefining Wellness, its operations, or its assets, Redefining Wellness will also share information with that organization, including at the negotiation stage.
• With Your Consent: Redefining Wellness may ask if you would like your information to be shared with other unaffiliated third parties who are not described elsewhere in this policy.
• Anonymized or Aggregated Data: Redefining Wellness may share anonymized or aggregated data (data that cannot reasonably be used to identify you) with third parties for research, marketing, analytics and other purposes, provided such data cannot be used to identify you.
In all cases where Redefining Wellness shares your information with third parties, appropriate safeguards will be in place to protect your personal information, in compliance with applicable Canadian privacy laws and regulations.
Your Choices and Rights
Redefining Wellness respects your privacy rights and provides you with reasonable access and rights to your personal information.
You may exercise the following rights:
• Access To Your Personal Information: You may request access to your personal information by contacting Redefining Wellness at the address described below. If required by law, upon request, Redefining Wellness will grant you reasonable access to the personal information that it has about you. Note that Canadian residents may be entitled to ask for a notice describing what categories of personal information (if any) Redefining Wellness shares with third parties or affiliates for direct marketing.
• Changes To Your Personal Information: Redefining Wellness relies on you to update and correct your personal information. Note that historical information in backup files may be kept as permitted by law. If the website does not permit you to update or correct certain information, contact Redefining Wellness at the address described below.
• Deletion Of Your Personal Information: Typically, Redefining Wellness retains your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long Redefining Wellness keeps a specific type of information, or request that your personal information be deleted by contacting Redefining Wellness at the address described below. If required by law, Redefining Wellness will grant a request to delete information, but you should note that in many situations Redefining Wellness must keep your personal information to comply with legal obligations, resolve disputes, enforce agreements, or for another one of its business purposes.
• Objection to Certain Processing: You may object to Redefining Wellness’s use of your personal information by contacting Redefining Wellness at the address described below.
• Online Tracking: Redefining Wellness does not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.
• Revocation Of Consent: If you revoke your consent for the processing of personal information, Redefining Wellness may no longer be able to provide you services. In some cases, Redefining Wellness may limit or deny your request to revoke consent if the law permits or requires it to do so, or if Redefining Wellness is unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting Redefining Wellness at the address described below.
These rights are provided under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. To exercise these rights, please refer to Heidi Anne Diamond’s contact information below for more information. Alternatively, you can reach out to Heidi Anne Diamond through her website via the “Client Support” page and fill out the table provided.
Note: Please be aware that exercising some of these rights (such as deletion or withdrawing consent) may impact Redefining Wellness’s ability to provide services to you.
How your Personal Information is Protected
No method of transmission over the Internet, or method of electronic storage, is fully secure. While Redefining Wellness uses reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, Redefining Wellness cannot guarantee the absolute security of your personal information.
The Redefining Wellness website permits you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify Redefining Wellness of any unauthorized use of your password or account.
Redefining Wellness implements the following measures to protect your personal information:
• Encryption: Redefining Wellness uses industry-standard encryption technologies when transferring and receiving personal data.
• Secure Storage: All personal information is stored on secure servers behind firewalls.
• Limited Access: Heidi Anne Diamond restricts access to personal information to contractors and agents who need to know that information in order to process it for Redefining Wellness. These individuals are bound by strict confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
• Regular Audits: Redefining Wellness conducts regular audits of its security practices and procedures to ensure the ongoing security of its systems.
• Employee Training: Heidi Anne Diamond and any employees or contractors receive regular training on privacy and data security practices.
• Incident Response Plan: Redefining Wellness has implemented an incident response plan to handle any potential data breaches promptly and effectively.
While Redefining Wellness strives to protect your personal information, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while Redefining Wellness strives to use commercially acceptable means to protect your personal information, it cannot guarantee its absolute security.
In the event of a data breach that affects your personal information, Redefining Wellness will notify you in compliance with applicable laws.
If you have any questions about the security of your personal information, you can contact Heidi Anne Diamond using the information provided in the “Contact Information” section of this policy.
California Privacy Act Compliance
While Redefining Wellness is a Canadian business primarily subject to Canadian privacy laws, Heidi Anne Diamond respects and aims to comply with privacy regulations from other jurisdictions when applicable to users.
California Privacy Rights
Although Redefining Wellness is not based in California, Heidi Anne Diamond respects the rights of California residents under the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA). If you are a California resident using Redefining Wellness services, you may have the following rights:
• The right to know what personal information Redefining Wellness collects about you and how it is used and shared;
• The right to request deletion of your personal information;
• The right to opt-out of the sale of your personal information (note that Redefining Wellness does not sell personal information);
• The right to non-discrimination for exercising your CCPA rights.
To exercise these rights, please contact Heidi Anne Diamond using the information in the “Contact Information” section.
European Economic Area (EEA) Residents
If you are located in the EEA, you may have certain rights under the General Data Protection Regulation (GDPR), including:
• The right to access your personal data;
• The right to rectify inaccurate personal data;
• The right to erase your personal data;
• The right to restrict the processing of your personal data;
• The right to data portability;
• The right to object to the processing of your personal data.
To exercise these rights, please contact Heidi Anne Diamond using the information in the “Contact Information” section. Redefining Wellness will respond to your request in compliance with applicable data protection laws.
Canada’s Anti-Spam Legislation (CASL)
Redefining Wellness complies with Canada’s Anti-Spam Legislation (CASL). Heidi Anne Diamond only sends electronic communications with your consent, which can be implied or express. Every email Redefining Wellness sends includes an unsubscribe mechanism, allowing you to opt out of receiving future electronic communications at any time. Please note that even if you unsubscribe from promotional email messages, Redefining Wellness may still need to contact you with important transactional information about your account or services.
Children’s Privacy
Redefining Wellness does not knowingly collect or solicit personal information from anyone under the age of 13 (or under the age of 16 in the European Economic Area). If you are under 13 (or under 16 in the EEA), please do not attempt to register for Redefining Wellness services or send any personal information about yourself to Heidi Anne Diamond.
If Heidi Anne Diamond learns that Redefining Wellness has collected personal information from a child under the relevant age without parental consent, she will delete that information as quickly as possible. If you believe that a child under the relevant age may have provided personal information to Redefining Wellness, please contact Heidi Anne Diamond immediately using the information provided under the “Contact Information” section of this policy.
Heidi Anne Diamond takes children’s privacy seriously and is committed to complying with all applicable laws and regulations regarding the collection and use of personal information from minors.
International Users (including EU/EEA residents)
Redefining Wellness is based in Canada, and its servers are located in Canada. If you are accessing Redefining Wellness services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada.
Canada’s data protection and other laws may not be as comprehensive as those in your country. By using Redefining Wellness services, you consent to your information being transferred to Heidi Anne Diamond’s facilities and to those third parties with whom Redefining Wellness shares it as described in this Privacy Policy.
Cross-Border Data Transfers: While Redefining Wellness is based in Canada, Heidi Anne Diamond may use service providers located in other countries to process personal information on behalf of Redefining Wellness. By using Redefining Wellness services, you consent to the transfer of your personal information to countries outside your country of residence, which may have different data protection rules than in your country.
Canada’s Adequacy Status: For users in the European Economic Area (EEA), please note that Canada is recognized by the European Commission as providing an adequate level of protection for personal data. This means that your personal information receives a level of protection in Canada that is considered equivalent to that provided under European data protection laws.
Service Providers: If Redefining Wellness uses service providers outside of Canada, particularly in the United States, Heidi Anne Diamond ensures that appropriate safeguards are in place to protect your personal information. These safeguards may include contractual measures such as standard data protection clauses approved by the European Commission.
Heidi Anne Diamond is committed to protecting the privacy of all Redefining Wellness clients, regardless of their location, and strives to comply with applicable data protection laws in Canada and, where relevant, in other jurisdictions.
Changes to This Privacy Policy
Heidi Anne Diamond may update this Privacy Policy from time to time. The date of the most recent revision will appear at the top of this page. If Heidi Anne Diamond makes material changes to this Privacy Policy, she will notify you either through the email address you have provided to Redefining Wellness or by placing a prominent notice on the Redefining Wellness website.
Heidi Anne Diamond encourages you to review this Privacy Policy periodically to stay informed about how Redefining Wellness collects, uses, and protects your information. Your continued use of Redefining Wellness services after any changes or revisions to this Privacy Policy will indicate your agreement with the terms of the revised Privacy Policy.
If you do not agree to the changes in the Privacy Policy, you should discontinue your use of Redefining Wellness services and contact Heidi Anne Diamond to request the deletion of your personal information, subject to the retention requirements outlined in this policy.
Data Retention
Redefining Wellness retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
• The length of time Redefining Wellness has an ongoing relationship with you and provides services to you
• Whether there is a legal obligation to which Redefining Wellness is subject (for example, certain laws require Redefining Wellness to keep records of your transactions for a certain period of time before they can be deleted)
• Whether retention is advisable in light of Redefining Wellness’s legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations)
When Redefining Wellness no longer needs to use your personal information, Heidi Anne Diamond will take steps to remove it from Redefining Wellness’s systems and records and/or take steps to anonymize it so that you can no longer be identified from it.
If you have questions about specific retention periods for certain types of personal information Redefining Wellness processes about you, please contact Heidi Anne Diamond using the contact information provided in the “Contact Information” section of this policy.
Copyright Infringement and Notice & Notice Regime
Infringement Notification: Redefining Wellness respects the rights of others, and expects users of its Site and Services to do the same. These Terms prohibit the infringement of the copyrights of others, and it is also Redefining Wellness’s policy to remove, suspend, terminate access, or take other appropriate action against repeat offenders. Heidi Anne Diamond may also remove content that in her sole discretion appears to infringe the intellectual property rights of others.
How to File an Infringement Notification: If you have evidence, know, or have a good faith belief that content residing on or accessible through the Redefining Wellness Site infringes a copyright which you own or for which you are a designated agent, please send a notice of claimed infringement to:
Heidi Anne Diamond
Redefining Wellness
Email: redefiningwellness@gmail.com
Main Availability: Tuesday to Thursday (10 AM – 5 PM: MT Time; UTC-6)
Send such notice with the information that sets forth the items specified below:
• Identify the copyrighted work claimed to have been infringed. If multiple copyrighted works are covered by a single notification, provide a representative list of such works.
• Identify the material that is claimed to be infringing or to be the subject of infringing activity. Include information reasonably sufficient to permit Redefining Wellness to locate the material. Please provide a URL and screenshots for each item. Include the specific asset(s) or page(s) that you claim to be infringing. Say “entire work” ONLY if all assets/pages in a collection/document are infringing.
• Include details of your claim to the material, or your relationship to the material’s copyright holder.
• Provide your full name, address, and telephone number should Heidi Anne Diamond need to clarify your claim.
• Provide a working email address where Heidi Anne Diamond can contact you to confirm your claim.
• If true, include the following statement: “I have a good faith belief that use of the copyrighted materials described above as the allegedly infringing web pages is not authorized by the copyright owner, its agent, or the law.”
• If true, include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the copyright owner to make this complaint.”
• Sign the document, physically or electronically.
• Upon receipt of a notice of claimed infringement, Heidi Anne Diamond will respond in accordance with Canada’s Notice and Notice regime as outlined in the Copyright Act. This includes forwarding the notice to the person responsible for the alleged infringement and informing the claimant once this has been done.
ANY NOTICE THAT DOES NOT COMPLY WITH THE REQUIREMENTS OF THE CANADIAN COPYRIGHT ACT WILL NOT RECEIVE A RESPONSE. NOTHING IN THIS POLICY IS INTENDED TO EXPAND OR SUPPLEMENT THE LEGAL RIGHTS, PROCEDURES AND REMEDIES AUTHORIZED AND GRANTED UNDER CANADIAN COPYRIGHT LAW. Please note that under Canadian law, you may be liable for damages if you knowingly materially misrepresent: (a) that material on the Site infringes upon your copyright; or (b) that material on the Site was removed or disabled by mistake or misidentification. If a user is found to be an infringer of the copyright rights of others, Redefining Wellness may terminate access to the user’s account.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or Redefining Wellness’s data practices, please contact Heidi Anne Diamond directly at:
Contact Details:
Heidi Anne Diamond
Redefining Wellness
Email: redefiningwellness@gmail.com
Main Availability: Tuesday to Thursday (10 AM – 5 PM: MT Time – UTC-6)
Heidi Anne Diamond will respond to your inquiry as soon as possible and within the timeframes set by applicable privacy laws.
• For any privacy-related complaints or concerns, you have the right to contact the Office of the Privacy Commissioner of Canada or your local data protection authority. However, Heidi Anne Diamond hopes you will contact her first to give her the opportunity to resolve your issue.
• If you need to update your personal information or change your preferences regarding communications from Redefining Wellness, you can do so by contacting Heidi Anne Diamond using the information provided above.
• Redefining Wellness is committed to working with you to obtain a fair and rapid resolution of any queries, complaints, or disputes about privacy.
• Please note that this contact information is for privacy-related communications only. For general inquiries about Redefining Wellness services, please go through “Client Support” page provided on the main website.
Description of Services
Heidi Anne Diamond, operating as “Redefining Wellness“, offers professional Emotional Freedom Techniques (EFT) services, also known as “tapping.” EFT is an evidence-based, mind-body approach including, but not limited to, elements of cognitive therapy, exposure therapy, and acupressure. The primary service is conducting one-on-one EFT sessions via online platforms, with Zoom being the preferred method of delivery. While Zoom is the preferred platform, Heidi Anne Diamond is flexible and can accommodate other online platforms upon request.
Services currently include:
• Free EFT Consultation (30 minutes)
• Single EFT Session (75 minutes)
• Individual EFT Session Packages (3, 6, 9, or 12 sessions)
• Student EFT Session Packages (3, 6, 9, or 12 sessions)
• Group EFT Sessions (as scheduled, typically 6-week programs)
All services are provided by Heidi Anne Diamond, a Certified Clinical EFT Practitioner with over four decades of experience in health and wellness. Heidi Anne Diamond holds a Bachelor of Science Degree in Nursing and completed her Clinical EFT certification in September 2022 with EFT Universe, training with Dawson Church, the founder of EFT Universe. She has over 10 years of experience with EFT prior to her certification.
The term “Clinical EFT” refers to the “evidence-based” method that has been validated in research studies to meet the APA Division 12 Task Force requirements on Empirically Validated Treatments. EFT Universe was the first organization whose training has been accredited for Continuing Medical Education (CME/CE) credit for all major healing professions, including doctors (AMA), nurses (ANCC), psychologists (APA), and social workers (NASWB).
EFT is used to resolve physical and emotional distress and can be used as a self-help tool between appointments. Over 100 studies published in peer-reviewed journals show that it is extremely effective at healing the symptoms of anxiety, depression, and PTSD. EFT involves light tapping with your fingers on acupuncture points (acupoints) and draws from acupuncture, exposure therapy, cognitive reframing, and many other time-honored approaches to healing.
Healthcare Acknowledgement & Disclaimer
Heidi Anne Diamond, operating as Redefining Wellness, is not a medical practice. The EFT services provided by Heidi Anne Diamond are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Clients should always seek the advice of their physician or other qualified health provider with any questions they may have regarding a medical condition.
While EFT has been shown in numerous studies to be effective for various emotional and physical issues, it is considered a complementary approach and should be used in conjunction with, not as a replacement for, conventional medical treatments when necessary.
The client acknowledges that EFT is not used to diagnose, treat, cure, or prevent any disease, illness, or medical condition. The services provided by Heidi Anne Diamond, operating as Redefining Wellness, are not intended to replace the care of healthcare professionals.
For more information on EFT, clients can visit reputable sources such as EFT Universe (https://www.eftuniverse.com/) or The Tapping Solution (https://www.thetappingsolution.com/).
Heidi Anne Diamond encourages clients to consult with their healthcare providers before beginning any new wellness program, including EFT sessions with Redefining Wellness.
Informed Consent for Therapy/Coaching
By engaging in services with Heidi Anne Diamond, operating as Redefining Wellness, you acknowledge that you have been informed of and understand the following:
• The nature of EFT and its roots in acupressure and psychology.
• The potential benefits and limitations of EFT.
• Your right to confidentiality and the limits thereof.
• The qualifications and experience of Heidi Anne Diamond.
• Your right to ask questions about the process at any time.
• Your right to discontinue services at any time.
• Understanding that sessions may be recorded for quality assurance, with your explicit consent.
• Acknowledgment of the potential emotional discomfort that may arise during sessions.
• Recognition that results may vary and that EFT is not a guaranteed cure for any condition.
You consent to participate in EFT sessions voluntarily and understand that while many people have found EFT helpful, there is no guarantee that it will be effective for your particular situation.
Heidi Anne Diamond is committed to providing professional and ethical services. By agreeing to these terms, you confirm that:
• You have read and understood this informed consent.
• You have had the opportunity to ask questions about the services provided by Heidi Anne Diamond, operating as Redefining Wellness.
• You understand that EFT is not a substitute for medical, psychological, or psychiatric treatment.
• You agree to inform Heidi Anne Diamond of any changes in your mental or physical health during the course of services.
• You understand that you can withdraw your consent at any time by informing Heidi Anne Diamond.
Heidi Anne Diamond reserves the right to terminate services if she believes the client would be better served by another practitioner or type of therapeutic intervention. In such cases, appropriate referrals will be provided.
Financial Agreement (including Pricing, Payment, and Refund Policies)
Pricing Structure (All prices in USD):
a) Free EFT Consultation: $0 (30 minutes)
b) Single EFT Session: $125 (75 minutes)
c) Individual Packages:
1. NEW Clients:
• Package 3: $375 (3 sessions of 75 mins each)
• Package 6: $750 (6 sessions of 75 mins each)
• Package 9: $1125 (9 sessions of 75 mins each)
• Package 12: $1500 (12 sessions of 75 mins each)
2. REPEAT Clients:
Package 3: $354 (3 sessions of 75 mins each)
Package 6: $675 (6 sessions of 75 mins each)
Package 9: $999 (9 sessions of 75 mins each)
Package 12: $1275 (12 sessions of 75 mins each)
d) Student Packages:
1. NEW Students:
• Package 3: $255 (3 sessions of 75 mins each)
• Package 6: $510 (6 sessions of 75 mins each)
• Package 9: $765 (9 sessions of 75 mins each)
• Package 12: $1020 (12 sessions of 75 mins each)
2. REPEAT Students:
• Package 3: $240 (3 sessions of 75 mins each)
• Package 6: $480 (6 sessions of 75 mins each)
• Package 9: $720 (9 sessions of 75 mins each)
• Package 12: $960 (12 sessions of 75 mins each)
e) Group Sessions: Pricing varies. Recent offer: $360 for 6 weeks (once a week, 3-6 participants)
Payment Policy:
• All sessions must be paid for at the time of booking. Payments are processed through the Redefining Wellness website (www.redefiningwellness.ca) via PayPal, unless otherwise arranged for Canadian clients.
• For Canadian clients, direct e-transfer payment options are available. Please contact Heidi Anne Diamond directly at redefiningwellness@gmail.com to arrange this payment method and potentially avoid additional fees associated with other payment platforms.
• Any sessions purchased must be used within 1 year of the purchase date.
Refund Policy:
• All sales are final. No refunds will be issued for unused sessions or packages.
• Unused sessions may be transferred to another person if the client chooses to do so.
Rescheduling and Cancellation Policy:
Please note the following policies regarding rescheduling and cancellations:
• A 24-hour cancellation policy is in effect for all sessions.
• If you need to reschedule or cancel a session, please provide at least 24 hours’ notice.
• If you fail to provide 24 hours’ notice before cancelling or rescheduling, your prepaid session will be considered “used,” and no refund or credit will be issued.
• If you are late for a session, the session will still end at the scheduled time and will not run over into the next person’s session.
• Heidi Anne Diamond, operating as Redefining Wellness, reserves the right to refuse or terminate a session if the client is suspected of being under the influence of mood-altering substances. In such cases, the prepaid session will be considered “used,” with no refund or credit issued.
• In the event that Heidi Anne Diamond needs to reschedule or cancel a session, she will provide as much notice as possible and offer alternative session times or dates.
• For group sessions, the cancellation policy may differ and will be communicated at the time of booking.
• Repeated late cancellations or no-shows may result in the termination of services at Heidi Anne Diamond’s discretion.
Heidi Anne Diamond understands that emergencies can occur and will address extreme circumstances on a case-by-case basis.
By agreeing to these terms, you acknowledge that you have read, understood, and agree to abide by this Rescheduling and Cancellation Policy. If you have any questions or concerns about this policy, please contact Heidi Anne Diamond directly at redefiningwellness@gmail.com before scheduling your session.
Technology Used and Associated Risks
By agreeing to engage in telehealth services with Redefining Wellness, you acknowledge and understand the following:
a) Heidi Anne Diamond, operating as Redefining Wellness, primarily uses Zoom for telehealth sessions. In some cases, she may use alternative HIPAA-compliant platforms upon mutual agreement.
b) While Heidi Anne Diamond takes every precaution to ensure the security of sessions, no technology is completely risk-free. Potential risks include:
• Interruptions in service due to technical issues;
• Unauthorized access to transmitted data;
• Privacy risks associated with your local environment.
c) You are responsible for ensuring that your device and internet connection are secure and adequate for telehealth sessions.
Privacy and Security Measures for Online Sessions
a) Heidi Anne Diamond, operating as Redefining Wellness, uses end-to-end encryption for all telehealth sessions to protect your privacy.
b) You agree to participate in sessions from a private location where others cannot overhear the conversation.
c) Recording of sessions by either party is strictly prohibited unless mutually agreed upon in writing between you and Heidi Anne Diamond.
d) You should ensure that your device has up-to-date antivirus software and security patches.
e) Redefining Wellness complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and strives to meet international data protection standards for clients outside of Canada.
Emergency Procedures for Distance Clients
a) As part of the required client intake form that you complete when booking your first appointment with Redefining Wellness, you will provide the name and contact information of a local emergency contact person. There will also be an option to provide a secondary local emergency contact person. This information is essential for telehealth services and must be kept up to date.
b) You agree to inform Heidi Anne Diamond, operating as Redefining Wellness, of your location at the start of each session.
c) In case of an emergency during a session, Heidi Anne Diamond will:
• Attempt to re-establish contact;
• Contact your emergency person if unable to reach you;
• If necessary, contact local emergency services.
d) You understand that telehealth services may not be appropriate if you are experiencing an acute crisis or having thoughts of harming yourself or others. In such cases, Heidi Anne Diamond may recommend alternative in-person services or immediate emergency care.
By proceeding with telehealth services, you confirm that you have read, understood, and agree to these terms. You also acknowledge that you have had the opportunity to ask questions about this information from Heidi Anne Diamond.
Guidelines for Client-Practitioner Interactions on Social Media
a) Redefining Wellness maintains professional social media accounts to share general information about EFT, wellness tips, and practice updates. These accounts are not monitored for clinical communications.
b) To maintain professional boundaries and protect your privacy, Heidi Anne Diamond, operating as Redefining Wellness, does not accept friend or connection requests from current or former clients on personal social media accounts.
c) Redefining Wellness discourages clients from using social media platforms to contact Heidi Anne Diamond about clinical matters. Please use the provided email or phone number for all therapy-related communications.
d) If you choose to follow Redefining Wellness’s professional social media accounts, please be aware that this may compromise your confidentiality. Redefining Wellness recommends using caution when interacting with posts or content.
e) Heidi Anne Diamond, operating as Redefining Wellness, does not follow or interact with clients on social media platforms to respect your privacy and maintain appropriate boundaries.
Use of Social Media in the Therapeutic Relationship
a) Social media interactions are not a substitute for scheduled EFT sessions. Any important information shared on social media should be brought up during your regular sessions with Heidi Anne Diamond, operating as Redefining Wellness.
b) Redefining Wellness does not use social media platforms to search for information about clients. If there is information you want Heidi Anne Diamond to know, please bring it up during your sessions.
c) If you share any content from Redefining Wellness’s social media in your own posts, you do so at your own discretion. Redefining Wellness encourages you to consider your privacy and the potential impact on your therapeutic process.
d) Redefining Wellness may use anonymized client experiences or general EFT concepts in its social media content. Heidi Anne Diamond will never share identifiable client information without explicit written consent.
e) If you have concerns about social media and its impact on your therapeutic relationship, Redefining Wellness encourages you to discuss this openly during your sessions with Heidi Anne Diamond.
By engaging in services with Redefining Wellness, you acknowledge that you have read and understood this social media policy. You agree to adhere to these guidelines to maintain a professional therapeutic relationship and protect your privacy.
Permission for Recording Sessions
By engaging in services with Redefining Wellness, you acknowledge and agree to the following regarding session recordings:
a) Heidi Anne Diamond, operating as Redefining Wellness, may record live calls, classes, workshops, or individual sessions for quality assurance and educational purposes.
b) You will always be notified before a recording begins, typically through the video conferencing platform’s built-in notification system.
c) Your verbal consent will be requested at the start of any recorded session.
d) You have the right to decline being recorded at any time without it affecting the quality of service you receive from Heidi Anne Diamond.
Use of Recordings for Educational Purposes
a) Recordings may be used for the following educational purposes:
• Review and improvement of Redefining Wellness services;
• Training for Heidi Anne Diamond’s professional development;
• Sharing select, anonymized portions of recordings for educational purposes with future clients, only with explicit written permission from the recorded client.
b) Any use of recordings will prioritize client confidentiality. Identifying information will be removed or obscured unless explicit written permission is granted.
c) Recordings will never be used for marketing or promotional purposes without separate, explicit written consent.
d) All recordings will be stored securely and accessed only by Heidi Anne Diamond, operating as Redefining Wellness, for the purposes stated above, unless otherwise agreed upon in writing.
Client Rights Regarding Recordings
As a client of Redefining Wellness, you have the following rights regarding session recordings:
a) The right to request a copy of any recording in which you appear.
b) The right to request the deletion of any recording in which you appear, subject to legal and ethical record-keeping requirements.
c) The right to revoke consent for future use of existing recordings at any time by submitting a written request to redefiningwellness@gmail.com.
d) The right to be informed about how your recording will be stored, who will have access to it, and for how long it will be retained.
e) Heidi Anne Diamond, operating as Redefining Wellness, will respond to any requests or inquiries regarding these rights within a reasonable timeframe, typically within 5-10 business days.
Provisions for Clients Under 18 Years of Age
For clients under 18 years of age:
a) Parental/Guardian Consent: If the client is under 18 years old, a parent or legal guardian must provide written consent for any recording or use of video/photographic content by Heidi Anne Diamond, operating as Redefining Wellness.
b) Account Responsibility: The parent or legal guardian who created the account for the minor client is responsible for ensuring compliance with these terms.
c) Minor’s Rights: The rights outlined in the “Client Rights Regarding Recordings” section apply equally to minor clients, with the parent or legal guardian acting on their behalf.
d) Enhanced Privacy: Heidi Anne Diamond will take extra care to protect the privacy and identity of minor clients in any recordings or photographs.
e) Limited Use: Recordings or photographs of minor clients will only be used for direct service improvement by Heidi Anne Diamond and will not be shared with future clients without explicit written permission from the parent or legal guardian.
Redefining Wellness adheres to all applicable Canadian laws and regulations regarding the protection of minors’ privacy and data.
Agreement and Release
By agreeing to these terms, you certify that you are over 18 years of age, or that you are the parent or legal guardian of a client under 18 years of age. You grant Heidi Anne Diamond, operating as Redefining Wellness, permission to record and use video or photographic content as specified above.
You release Heidi Anne Diamond and Redefining Wellness from any claims that may arise from the use of these recordings within the stated purposes, understanding that this release applies to both adult clients and minor clients (through their parent/guardian’s consent).
Redefining Wellness is committed to handling all recordings in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any additional protections required for minors under Canadian law. For international clients, Heidi Anne Diamond will make best efforts to comply with applicable local privacy laws in addition to Canadian regulations.
If you have any questions or concerns about this Video/Photo Release policy, including how it applies to minor clients or international clients, please do not hesitate to contact Heidi Anne Diamond directly at redefiningwellness@gmail.com or simply go to the Redefining Wellness’s “Client Support” page and send an inquiry using the provided form.
Practitioner’s Qualifications and Approach
Heidi Anne Diamond, the founder of Redefining Wellness, brings over four decades of experience in health and wellness to her practice. Her qualifications and approach include:
Educational Background:
• Bachelor of Science Degree in Nursing from the Medical College of Virginia School of Nursing, VCU (1974);
• Certified Clinical EFT Practitioner (September 2022) through EFT Universe, founded by Dawson Church;
• Additional certifications in Spiritual Coaching, Quantum Biofeedback, and Nutritional Health Coaching from the Institute for Integrative Nutrition.
Professional Experience:
• Over 40 years in various health and wellness roles;
• 10+ years of experience with EFT prior to certification;
• Transition from traditional nursing to holistic health practices.
Approach to EFT and Wellness:
• Holistic methodology incorporating mind-body connection;
• Utilizes the ‘Five R’s’ approach: Relax, Reset, Restore, Reclaim, and Renew;
• Focuses on addressing root causes of emotional and physical distress;
• Integrates modern science with time-honored holistic practices;
• Tailors approach to individual client needs, emphasizing empowerment and self-healing;
• Utilizes various EFT techniques, including but not limited to the Basic Recipe and 9 Gamut Procedure, adapting methods to each client’s unique needs;
• Committed to ongoing professional development and staying current with the latest EFT research and techniques.
Scope of Practice
As a Certified Clinical EFT Practitioner, Heidi Anne Diamond offers the following services:
• One-on-one EFT sessions (in-person and online)
• Group EFT workshops and classes
• Educational resources on EFT and holistic wellness
Emotional Freedom Techniques (EFT):
Also known as “tapping,” is an evidence-based, mind-body approach that includes elements of but not limited to cognitive therapy, exposure therapy, and acupressure. EFT can be used to address:
• Anxiety and stress
• Depression
• Post-Traumatic Stress Disorder (PTSD)
• Phobias and fears
• Chronic pain
• Emotional blocks and limiting beliefs
It’s important to note that while EFT has shown effectiveness in numerous studies, it is considered a complementary approach. Heidi Anne Diamond’s services are not intended to replace conventional medical treatments or mental health therapy. Clients are encouraged to work with Redefining Wellness in conjunction with their primary healthcare providers.
Limitations of EFT practice include:
• EFT is not a substitute for emergency medical or mental health care
• It is not intended to diagnose, treat, or cure any medical conditions
• Results may vary, and EFT may not be suitable for all individuals or conditions.
For more detailed information about EFT research and its applications, please visit Heidi’s website at www.redefiningwellness.ca or refer to reputable EFT resources such as www.eftuniverse.com.
Professional Ethics Adhered To
Heidi Anne Diamond is committed to maintaining the highest ethical standards in her practice.
She adheres to:
• The EFT International Code of Conduct and Ethics;
• The Canadian Nursing Association’s Code of Ethics (as a former registered nurse);
• The International Coach Federation’s Code of Ethics.
Key ethical principles that guide her practice include:
• Confidentiality: All client information is kept strictly confidential, except in cases where disclosure is required by law or to prevent harm.
• Informed Consent: Clients are fully informed about the nature of EFT, potential risks and benefits, and their rights before beginning treatment.
• Client Welfare: The well-being and best interests of the client are always the primary focus of the therapeutic relationship.
• Professional Boundaries: Clear and appropriate boundaries are maintained in all client relationships.
• Continuing Education: Heidi is committed to ongoing professional development to stay current with the latest research and best practices in EFT and holistic wellness.
• Scope of Competence: Heidi practices within the boundaries of her training and expertise, referring clients to other professionals when necessary.
• Cultural Sensitivity: Respect for diverse backgrounds, beliefs, and values is maintained in all client interactions.
If you have concerns about the services provided or wish to file a complaint, please contact Heidi directly via the “Client Support” page. All concerns will be addressed promptly and professionally, in accordance with the ethical standards of EFT International and other relevant professional bodies.
Disputes
Subject to applicable Canadian law, you and Heidi Anne Diamond, operating as Redefining Wellness, agree that any dispute that has arisen or may arise between us relating in any way to your use of or access to the Services or Site, any breach, enforcement, or termination of these Terms, or otherwise relating to Redefining Wellness in any way will be resolved in accordance with the provisions set forth in this Section.
Informal Resolution
If you have any dispute with Redefining Wellness, you agree that before taking any formal action, you will contact Heidi Anne Diamond at redefiningwellness@gmail.com. Please provide a brief, written description of the dispute and your contact information, as well as any relevant receipts of your booking(s) or appointments (including your username, if your dispute relates to an account). Allow sixty (60) days to pass, during which Heidi Anne Diamond will attempt to reach an amicable resolution of the issue.
Arbitration
These Terms and each of its parts evidence a transaction involving interstate commerce, and the Arbitration Act of Alberta applies in all cases and governs the interpretation and enforcement of the arbitration rules and arbitration proceedings. Any Covered Matters must be asserted individually in binding arbitration administered by the ADR Institute of Canada (“ADRIC”) in accordance with its Commercial Arbitration Rules and Mediation Procedures (including, without limitation, utilizing desk, phone or video conference proceedings where appropriate and permitted to mitigate costs of travel). The arbitrator shall not conduct any form of class or collective arbitration nor join or consolidate claims by or for individuals. The arbitrator, and not any federal, provincial, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of these Terms, including, but not limited to, any claim that all or any part of these Terms is void or voidable or a particular claim is subject to arbitration. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Award
For matters where the relief sought is over $5,000 CAD, the arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users but is bound by rulings in prior arbitrations involving the same Redefining Wellness user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
Exceptions
There are only two exceptions to this arbitration agreement:
First, if a party reasonably believes that the other party has in any manner infringed or threatened to infringe the intellectual property rights of the other party, the party who owns the intellectual property rights may seek injunctive or other appropriate interim relief in any court of competent jurisdiction.
Second, any claim of $500 CAD or less may, at the option of the claiming party, be resolved in small claims court within Canada, if the claim and the parties are within the jurisdiction of the small claims court and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.
Costs of Arbitration
Payment of all filing, administration, and arbitrator fees will be governed by the ADR Institute of Canada’s rules, unless otherwise stated in this agreement to arbitrate. If the value of the relief sought is $5,000 CAD or less, at your request, Heidi Anne Diamond, operating as Redefining Wellness, will reimburse you for all filing, administration, and arbitrator fees associated with the arbitration following the earlier of the arbitrator’s decision or settlement. In the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, Heidi Anne Diamond is relieved of her obligation to reimburse you for any fees associated with the arbitration.
Future Amendments to the Agreement to Arbitrate
Notwithstanding any provision in the Terms to the contrary, you and Heidi Anne Diamond agree that if she makes any amendment to this agreement to arbitrate in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against Redefining Wellness prior to the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by the agreement to arbitrate that have arisen or may arise between you and Redefining Wellness. If you do not agree to these amended terms, you may close your account within thirty (30) days of the posting or notification and you will not be bound by the amended terms.
Judicial Forum for Legal Disputes
Unless you and Heidi Anne Diamond agree otherwise, in the event that the agreement to arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the agreement to arbitrate, as a result of a decision by the arbitrator or a court order or because you have chosen to file an eligible lawsuit in small claims court, you agree that any claim or dispute that has arisen or may arise between you and Redefining Wellness must be resolved exclusively by a provincial or federal court located in Edmonton, Alberta. You and Heidi Anne Diamond agree to submit to the personal jurisdiction of the courts located within Edmonton, Alberta for the purpose of litigating all such claims or disputes.
Opt-Out
If you are a new Redefining Wellness user, you can choose to reject the agreement to arbitrate provision (“OPT-OUT”) by emailing Heidi Anne Diamond an OPT-OUT notice to redefiningwellness@gmail.com (“OPT-OUT NOTICE”). The Opt-Out notice must be received no later than thirty (30) days after the date you accept the Terms of Service for the first time. If you are not a new Redefining Wellness user, you have until thirty (30) days after the posting of the current Terms of Service (August 17th, 2024) to submit an arbitration OPT-OUT notice.
Procedure:
In order to opt-out, you must email your name, address (including street address, city, province, and postal code), and email address(es) associated with your Account(s) to which the opt-out applies and an unaltered digital image of a valid government-issued ID which matches the name on your account to: redefiningwellness@gmail.com. This procedure is the only way you can opt out of the agreement to arbitrate. If you opt out of the agreement to arbitrate, all other parts of the agreement and its Disputes Section will continue to apply to you. Opting out of this agreement to arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with Redefining Wellness.
Waiver
By agreeing to these terms, you hereby irrevocably waive any right you may have to a court trial (other than small claims court as provided above) or to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit, arbitration or other proceeding filed against Heidi Anne Diamond and/or related third parties.
Indemnification
You hereby agree to indemnify, defend and hold Heidi Anne Diamond, operating as Redefining Wellness, and all of her officers, directors, managers, members, employees, agents, information providers, affiliates, partners, and licensors (“Redefining Wellness Party,” or collectively, the “Redefining Wellness Parties”) harmless from and against any and all liability, claims, damages, losses, costs, and expenses, including attorneys’ fees, incurred by any Redefining Wellness Party arising from, related to, or in connection with (a) a violation of any provision of these Terms by you; or (b) arising from, related to, or connected with your violation of the rights of Redefining Wellness or any other person or entity. Heidi Anne Diamond may, in her sole and absolute discretion, control the disposition of any such claim at your sole cost and expense. You may not settle any such claim without her express written consent. This defense and indemnification obligation is intended to extend to the fullest extent permitted by law and will survive these Terms and your use of the Site.
Your understanding and support in maintaining this legal framework are greatly appreciated.
LEARNING HUB
Resource Centre
Welcome to the Resource Centre, a curated collection of publicly available EFT materials. Here, you’ll find a selection of official EFT websites, insightful video content, and published research studies. These resources are designed to support your EFT journey, offering diverse perspectives and in-depth information.
Please note that while Heidi Anne Diamond has carefully featured these materials, they are not owned by Redefining Wellness. The content featured here is subject to change and expand over time. As the field of EFT continues to evolve, so too will this Resource Centre, with plans to introduce more valuable content in the future.
EFT Universe
Comprehensive training, research-focused (Image Credit: EFT Universe, 2019).
The Tapping Solution
Accessible, multimedia-rich tapping resources (Image Credit: Gustavo et al., 2020).
EFT International
Global community, structured certification programs (Image Credit: KOTO, 2020).
Discover trusted resources available at your fingertips
Each of these website offers unique perspectives and tools to support your EFT journey.
The What and How’s.
A comprehensive introduction to EFT tapping techniques, explaining the basics and demonstrating proper form.
by Dr. Peta Stapleton
(Dr Peta Stapleton, 2021).
The Science Behind.
Explore the scientific basis of EFT tapping and how it combines with affirmations to enhance emotional healing.
by Dr. Dawson Church
(EFT Universe, 2011).
The Root Causes.
EFT founder Gary Craig demonstrates techniques for uncovering and resolving underlying emotional issues through tapping.
by Gary Craig
(Gary Craig’s New Think, 2021).
Watch informative and insightful videos available at your fingertips
Each of these videos offers unique perspectives and demonstrations to support your EFT journey.
Emotional Freedom Technique (EFT): Tap to relieve stress and burnout
The study explores Emotional Freedom Technique (EFT) as a holistic practice for healthcare professionals and students to alleviate stress, anxiety, and burnout symptoms, especially in the context of the COVID-19 pandemic.
The article discusses the increased stress, anxiety, and burnout levels among healthcare professionals and students due to the COVID-19 pandemic. It highlights EFT as an evidence-based practice that integrates cognitive behavioral therapies, exposure therapy, and acupressure. The study cites over 100 peer-reviewed studies demonstrating EFT’s efficacy for psychological and physiological indications. EFT is presented as a quick, easy-to-learn, and self-applicable technique that can provide relief from stress and anxiety within minutes, making it suitable for busy healthcare settings.
REFERENCE
Blacher, S. (2023). Emotional Freedom Technique (EFT): Tap to relieve stress and burnout. Journal of Interprofessional Education & Practice, 30, 100599. https://doi.org/10.1016/j.xjep.2023.100599
EFT vs CBT: Effects on Psychological and Physiological Parameters in Indian Adults
The study evaluated the efficacy of Emotional Freedom Technique (EFT) and Cognitive Behavioral Therapy (CBT) in treating stress, anxiety, depression, short-term memory loss, psychophysiological coherence, and heart rate in Indian adults.
The research involved 14 participants randomly assigned to 8 weekly sessions of either EFT or CBT. Measurements were taken at multiple points including pre-intervention, during treatment (3, 5, and 8 weeks), and at follow-ups (1 month and 6 months). The study found that both interventions produced significant reductions in stress, anxiety, and depressive symptoms, while also improving short-term memory, psychophysiological coherence, and heart rate. Notably, the CBT group showed significant improvements immediately post-intervention, while the EFT group demonstrated a delayed effect with significant reductions in symptoms at the 1-month and 6-month follow-ups.
REFERENCE
Jasubhai, S. (2021). Efficacy of Emotional Freedom Technique and Cognitive Behavioural Therapy on Stress, Anxiety, Depression, Short-Term Memory, Psychophysiological coherence and Heart Rate in Indian Adults. Clinical Psychology and Mental Health Care, 2(4). DOI: http;//doi.org/03.2021/1.10025.
Tapping for Anxiety: How It Works and Tips for Doing It, According to an Expert
This article explores Emotional Freedom Technique (EFT), also known as tapping, as a therapy that combines elements of psychotherapy with acupressure to treat anxiety disorders, including general anxiety, PTSD, and phobias.
EFT involves tapping on specific pressure points on the body while focusing on anxiety-inducing thoughts or experiences. The article discusses the efficacy of tapping for anxiety, citing about 100 clinical trials that demonstrate its effectiveness, particularly for PTSD among various groups. It outlines the benefits of tapping, including decreased stress hormones and improved physiological markers. The article provides a step-by-step guide on how to perform tapping, including the nine points to tap and what to say during the process. It emphasizes that results can be seen quickly, sometimes within minutes, but deeper issues may require multiple sessions with a practitioner.
REFERENCE
Wisner, W. (2023, June 30). Tapping for Anxiety: How It Works and Tips for Doing It, According to an Expert. Verywell Mind. https://www.verywellmind.com/tapping-for-anxiety-how-it-works-and-how-to-do-it-7550116
Uncover public resources available at your fingertips
Each of these publicly available materials are aimed to help you understand EFT at a more in-depth level.